# Help Scout: Server Error Impacting Performance

> Help Scout status incident “Server Error Impacting Performance” on 2015-10-28: impact minor (vendor’s label), 39 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/n2v7n9kkk07j
Last updated: 2015-10-28T18:15:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-10-28 17:36 UTC · Resolved: 2015-10-28 18:15 UTC · Duration: 39 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/n2v7n9kkk07j](https://status.helpscout.com/incidents/n2v7n9kkk07j)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-10-28 18:15 UTC: We're closing this out, as all services are up and running without error. Performance was degraded for roughly 1 minute. Sorry about the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2015-10-28 17:36 UTC, resolved after 39 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/n2v7n9kkk07j
- Citation: Help Scout, “Server Error Impacting Performance” (2015-10-28 17:36 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/n2v7n9kkk07j (CC BY 4.0).
- Markdown link: `[Help Scout: Server Error Impacting Performance (2015-10-28)](https://rewindex.com/company/help-scout/incidents/n2v7n9kkk07j)`


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Canonical: https://rewindex.com/company/help-scout/incidents/n2v7n9kkk07j · Markdown: https://rewindex.com/company/help-scout/incidents/n2v7n9kkk07j.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/n2v7n9kkk07j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:52:41.148Z