# Help Scout: Views not updating

> Help Scout status incident “Views not updating” on 2025-04-28: impact minor (vendor’s label), 16 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/mtg7n3vmgsm2
Last updated: 2025-04-28T15:49:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-28 15:33 UTC · Resolved: 2025-04-28 15:49 UTC · Duration: 16 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/mtg7n3vmgsm2](https://status.helpscout.com/incidents/mtg7n3vmgsm2)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-04-28 15:49 UTC: Our engineers identified the root cause of the issues we were seeing with Views and have resolved it. Views in your Inboxes should return to normal soon. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-04-28 15:33 UTC, resolved after 16 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/mtg7n3vmgsm2
- Citation: Help Scout, “Views not updating” (2025-04-28 15:33 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/mtg7n3vmgsm2 (CC BY 4.0).
- Markdown link: `[Help Scout: Views not updating (2025-04-28)](https://rewindex.com/company/help-scout/incidents/mtg7n3vmgsm2)`


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Canonical: https://rewindex.com/company/help-scout/incidents/mtg7n3vmgsm2 · Markdown: https://rewindex.com/company/help-scout/incidents/mtg7n3vmgsm2.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/mtg7n3vmgsm2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:02:07.951Z