# Help Scout: Delayed messages update

> Help Scout status incident “Delayed messages update” on 2015-09-10: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/m52s7sl3rcmy
Last updated: 2015-09-10T22:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-09-10 22:22 UTC · Resolved: 2015-09-10 22:22 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/m52s7sl3rcmy](https://status.helpscout.com/incidents/m52s7sl3rcmy)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-09-10 22:22 UTC: We continued to see sporadic email delivery failures up to 2pm EST today and finally narrowed the problem to a single server and took it offline. All delayed emails will finish being processed in the next 40 minutes, no data lost. We're going to follow-up with a much longer postmortem in the next hour, but wanted to send along an update!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2015-09-10 22:22 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/m52s7sl3rcmy
- Citation: Help Scout, “Delayed messages update” (2015-09-10 22:22 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/m52s7sl3rcmy (CC BY 4.0).
- Markdown link: `[Help Scout: Delayed messages update (2015-09-10)](https://rewindex.com/company/help-scout/incidents/m52s7sl3rcmy)`


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Canonical: https://rewindex.com/company/help-scout/incidents/m52s7sl3rcmy · Markdown: https://rewindex.com/company/help-scout/incidents/m52s7sl3rcmy.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/m52s7sl3rcmy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:44:58.726Z