# Help Scout: Connections & Slow Loading Issues

> Help Scout status incident “Connections & Slow Loading Issues” on 2025-04-15: impact minor (vendor’s label), 33 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/lx697w0t03nn
Last updated: 2025-04-15T14:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-15 13:31 UTC · Resolved: 2025-04-15 14:04 UTC · Duration: 33 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/lx697w0t03nn](https://status.helpscout.com/incidents/lx697w0t03nn)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-04-15 14:04 UTC: Our team have found the cause for the slowdown issues you may have encountered in the last 30 minutes, which have now been resolved. Performance is back to normal across the board. Thank you for your patience while we worked to get this one fixed!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-04-15 13:31 UTC, resolved after 33 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/lx697w0t03nn
- Citation: Help Scout, “Connections & Slow Loading Issues” (2025-04-15 13:31 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/lx697w0t03nn (CC BY 4.0).
- Markdown link: `[Help Scout: Connections & Slow Loading Issues (2025-04-15)](https://rewindex.com/company/help-scout/incidents/lx697w0t03nn)`


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Canonical: https://rewindex.com/company/help-scout/incidents/lx697w0t03nn · Markdown: https://rewindex.com/company/help-scout/incidents/lx697w0t03nn.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/lx697w0t03nn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:55:09.620Z