# Help Scout: Docs Errors

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-02-11 11:37 UTC · Resolved: 2020-02-11 12:32 UTC · Duration: 55 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/lwl0j4ry1ymp](https://status.helpscout.com/incidents/lwl0j4ry1ymp)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-02-11 12:32 UTC: Followup to the resolution, with background on the incident: At ~11:18 AM UTC, we noticed extremely high volume of activity in a short period of time. This activity caused an overload of our servers which brought Docs sites down temporarily. Sites were down from approximately 11:18 AM UTC to 11:52 AM UTC (~30 minutes) . Docs Sites are now fully operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/lwl0j4ry1ymp · Markdown: https://rewindex.com/company/help-scout/incidents/lwl0j4ry1ymp.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/lwl0j4ry1ymp · Generated 2026-10-18T10:35:28.871Z