# Help Scout: Connection issues and degraded performance

> Help Scout status incident “Connection issues and degraded performance” on 2015-02-11: impact minor (vendor’s label), 2.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/lpxvq3jvn59n
Last updated: 2015-02-11T15:43:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-02-11 13:43 UTC · Resolved: 2015-02-11 15:43 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/lpxvq3jvn59n](https://status.helpscout.com/incidents/lpxvq3jvn59n)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-02-11 15:43 UTC: Everything is back to normal. We'll follow-up later today with more information on what happened. We're so sorry!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2015-02-11 13:43 UTC, resolved after 2.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/lpxvq3jvn59n
- Citation: Help Scout, “Connection issues and degraded performance” (2015-02-11 13:43 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/lpxvq3jvn59n (CC BY 4.0).
- Markdown link: `[Help Scout: Connection issues and degraded performance (2015-02-11)](https://rewindex.com/company/help-scout/incidents/lpxvq3jvn59n)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/lpxvq3jvn59n · Markdown: https://rewindex.com/company/help-scout/incidents/lpxvq3jvn59n.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/lpxvq3jvn59n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:59:31.254Z