# Help Scout: Slow Page Loads

> Help Scout status incident “Slow Page Loads” on 2016-06-06: impact minor (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/lj0w0v3448pt
Last updated: 2016-06-06T16:14:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-06-06 15:03 UTC · Resolved: 2016-06-06 16:14 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/lj0w0v3448pt](https://status.helpscout.com/incidents/lj0w0v3448pt)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-06-06 16:14 UTC: This morning around 10:45am EDT, we started seeing slow page load times across the web app. We’re still digging in to the root cause, and will post a follow-up with more information as soon as possible. At roughly 11:30am EDT, all services were back to normal. Very sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-06-06 15:03 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/lj0w0v3448pt
- Citation: Help Scout, “Slow Page Loads” (2016-06-06 15:03 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/lj0w0v3448pt (CC BY 4.0).
- Markdown link: `[Help Scout: Slow Page Loads (2016-06-06)](https://rewindex.com/company/help-scout/incidents/lj0w0v3448pt)`


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Canonical: https://rewindex.com/company/help-scout/incidents/lj0w0v3448pt · Markdown: https://rewindex.com/company/help-scout/incidents/lj0w0v3448pt.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/lj0w0v3448pt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:53:27.077Z