# Help Scout: Slow Page Loads

> Help Scout status incident “Slow Page Loads” on 2016-06-27: impact minor (vendor’s label), 3.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/k90nbd3mvx12
Last updated: 2016-06-27T17:32:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-06-27 13:38 UTC · Resolved: 2016-06-27 17:32 UTC · Duration: 3.9 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/k90nbd3mvx12](https://status.helpscout.com/incidents/k90nbd3mvx12)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-06-27 17:32 UTC: Help Scout has been stable since 12:20pm EDT and should stay that way. We ran into trouble with new caching infrastructure deployed over a week ago and are making a few changes to prevent these issues moving forward.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-06-27 13:38 UTC, resolved after 3.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/k90nbd3mvx12
- Citation: Help Scout, “Slow Page Loads” (2016-06-27 13:38 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/k90nbd3mvx12 (CC BY 4.0).
- Markdown link: `[Help Scout: Slow Page Loads (2016-06-27)](https://rewindex.com/company/help-scout/incidents/k90nbd3mvx12)`


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Canonical: https://rewindex.com/company/help-scout/incidents/k90nbd3mvx12 · Markdown: https://rewindex.com/company/help-scout/incidents/k90nbd3mvx12.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/k90nbd3mvx12 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:17:24.748Z