# Help Scout: Connection Issues

> Help Scout status incident “Connection Issues” on 2015-08-18: impact none (vendor’s label), 45 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/k1rlnrdgbdc1
Last updated: 2015-08-18T01:42:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2015-08-18 00:57 UTC · Resolved: 2015-08-18 01:42 UTC · Duration: 45 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/k1rlnrdgbdc1](https://status.helpscout.com/incidents/k1rlnrdgbdc1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-08-18 01:42 UTC: We're in the clear and closing this out. We'll have more to share tomorrow after we dig in and figure out what went wrong. Sorry for the trouble, and thanks for hanging with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2015-08-18 00:57 UTC, resolved after 45 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/k1rlnrdgbdc1
- Citation: Help Scout, “Connection Issues” (2015-08-18 00:57 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/k1rlnrdgbdc1 (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Issues (2015-08-18)](https://rewindex.com/company/help-scout/incidents/k1rlnrdgbdc1)`


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Canonical: https://rewindex.com/company/help-scout/incidents/k1rlnrdgbdc1 · Markdown: https://rewindex.com/company/help-scout/incidents/k1rlnrdgbdc1.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/k1rlnrdgbdc1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:51:05.051Z