# Help Scout: Connection Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-07-30 17:13 UTC · Resolved: 2019-07-30 17:37 UTC · Duration: 24 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/k04dkjwtng92](https://status.helpscout.com/incidents/k04dkjwtng92)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-07-30 17:37 UTC: We've resolved the issue causing timeouts on the web app, Docs and Beacon. We're sorry for the trouble this morning!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/help-scout/incidents/k04dkjwtng92 · Markdown: https://rewindex.com/company/help-scout/incidents/k04dkjwtng92.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/k04dkjwtng92 · Generated 2026-10-18T10:32:14.052Z