# Help Scout: Connection Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2017-12-04 22:11 UTC · Resolved: 2017-12-04 22:24 UTC · Duration: 13 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/jwxjtnn0yrqr](https://status.helpscout.com/incidents/jwxjtnn0yrqr)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-12-04 22:24 UTC: Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. Docs sites and the Docs API are also operational. We'll continue to monitor all services over the next few hours.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/jwxjtnn0yrqr · Markdown: https://rewindex.com/company/help-scout/incidents/jwxjtnn0yrqr.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/jwxjtnn0yrqr · Generated 2026-10-18T09:55:37.043Z