# Help Scout: Connections Issues

> Help Scout status incident “Connections Issues” on 2022-05-04: impact minor (vendor’s label), 57 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/jwvqq12x9gzn
Last updated: 2022-05-04T18:57:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-05-04 18:00 UTC · Resolved: 2022-05-04 18:57 UTC · Duration: 57 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/jwvqq12x9gzn](https://status.helpscout.com/incidents/jwvqq12x9gzn)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-05-04 18:57 UTC: Connectivity and Search Issues are resolved and operational. We'll be evaluating the root cause of this event to help prevent incidents like this in the future. We appreciate your patience today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2022-05-04 18:00 UTC, resolved after 57 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/jwvqq12x9gzn
- Citation: Help Scout, “Connections Issues” (2022-05-04 18:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/jwvqq12x9gzn (CC BY 4.0).
- Markdown link: `[Help Scout: Connections Issues (2022-05-04)](https://rewindex.com/company/help-scout/incidents/jwvqq12x9gzn)`


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Canonical: https://rewindex.com/company/help-scout/incidents/jwvqq12x9gzn · Markdown: https://rewindex.com/company/help-scout/incidents/jwvqq12x9gzn.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/jwvqq12x9gzn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:18:30.034Z