# Help Scout: Docs Errors - Impact (vendor鈥檚 label): major - Status: resolved - Started: 2025-04-08 15:57 UTC 路 Resolved: 2025-04-08 16:12 UTC 路 Duration: 15 min - Updates: 1 - [Vendor status page: https://status.helpscout.com/incidents/jtpv7zbg1vyt](https://status.helpscout.com/incidents/jtpv7zbg1vyt) - [Company: Help Scout](https://rewindex.com/company/help-scout.md) ## Timeline of updates - **resolved** 2025-04-08 16:12 UTC: We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach out to our Support team via help@helpscout.com 馃檶 _From the vendor鈥檚 published history: only the final update text is available for incidents before Rewindex began polling this page._ --- Canonical: https://rewindex.com/company/help-scout/incidents/jtpv7zbg1vyt 路 Markdown: https://rewindex.com/company/help-scout/incidents/jtpv7zbg1vyt.md 路 JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/jtpv7zbg1vyt 路 Generated 2026-10-18T11:44:33.079Z