# Help Scout: 500 Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-10-12 14:13 UTC · Resolved: 2016-10-12 14:21 UTC · Duration: 8 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/jtcx13fjypkg](https://status.helpscout.com/incidents/jtcx13fjypkg)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-10-12 14:21 UTC: This was a mistake on our end folks, we had an issue with a deployment. Help Scout was down for about 2 minutes as a result. Apologies for the trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/jtcx13fjypkg · Markdown: https://rewindex.com/company/help-scout/incidents/jtcx13fjypkg.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/jtcx13fjypkg · Generated 2026-10-18T11:44:46.461Z