# Help Scout: Connections Issues

> Help Scout status incident “Connections Issues” on 2022-08-24: impact minor (vendor’s label), 9.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/jsqdd8rvzfvs
Last updated: 2022-08-24T22:38:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-08-24 13:03 UTC · Resolved: 2022-08-24 22:38 UTC · Duration: 9.6 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/jsqdd8rvzfvs](https://status.helpscout.com/incidents/jsqdd8rvzfvs)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-08-24 22:38 UTC: Performance is continuing to remain stable across the board, so we're closing out this event. As a recap, today around 9:03 am ET we started to receive reports of several issues with the web app: 404 and 500 errors when trying to perform specific actions in the app like creating or deleting Mailboxes, issues with logging in, setting chat availability, and notifications. The problem was a complex one to solve, but now that we've released a fix, everything is running smoothly. We're really sorry for the trouble today, folks!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2022-08-24 13:03 UTC, resolved after 9.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/jsqdd8rvzfvs
- Citation: Help Scout, “Connections Issues” (2022-08-24 13:03 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/jsqdd8rvzfvs (CC BY 4.0).
- Markdown link: `[Help Scout: Connections Issues (2022-08-24)](https://rewindex.com/company/help-scout/incidents/jsqdd8rvzfvs)`


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Canonical: https://rewindex.com/company/help-scout/incidents/jsqdd8rvzfvs · Markdown: https://rewindex.com/company/help-scout/incidents/jsqdd8rvzfvs.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/jsqdd8rvzfvs · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:58:19.637Z