# Help Scout: Temporary Connections Issues with Docs

> Help Scout status incident “Temporary Connections Issues with Docs” on 2025-07-11: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/j97lh0tbfz01
Last updated: 2025-07-11T15:26:31Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-07-11 15:26 UTC · Resolved: 2025-07-11 15:26 UTC · Duration: 0 min
- Updates: 1 · Affected components: Docs Sites, Beacon
- [Vendor status page: https://stspg.io/9xjt985l423r](https://stspg.io/9xjt985l423r)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-07-11 15:26 UTC: We've noticed some issues with Docs that may have made Docs sites and the Docs API unavailable, but our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-07-11 15:26 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/j97lh0tbfz01
- Citation: Help Scout, “Temporary Connections Issues with Docs” (2025-07-11 15:26 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/j97lh0tbfz01 (CC BY 4.0).
- Markdown link: `[Help Scout: Temporary Connections Issues with Docs (2025-07-11)](https://rewindex.com/company/help-scout/incidents/j97lh0tbfz01)`


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Canonical: https://rewindex.com/company/help-scout/incidents/j97lh0tbfz01 · Markdown: https://rewindex.com/company/help-scout/incidents/j97lh0tbfz01.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/j97lh0tbfz01 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:17:01.275Z