# Help Scout: Connection Errors

> Help Scout status incident “Connection Errors” on 2016-03-14: impact minor (vendor’s label), 56 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/htxcdw762vnc
Last updated: 2016-03-14T14:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-03-14 14:00 UTC · Resolved: 2016-03-14 14:56 UTC · Duration: 56 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/htxcdw762vnc](https://status.helpscout.com/incidents/htxcdw762vnc)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-03-14 14:56 UTC: Apologies for the Monday morning trouble, folks! We experienced sporadic connection failures this morning for roughly 15 minutes. The culprit was internal logging infrastructure, which is designed to fail silently in these cases, but still impacted production systems. We'll work hard to prevent this particular error from happening again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-03-14 14:00 UTC, resolved after 56 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/htxcdw762vnc
- Citation: Help Scout, “Connection Errors” (2016-03-14 14:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/htxcdw762vnc (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Errors (2016-03-14)](https://rewindex.com/company/help-scout/incidents/htxcdw762vnc)`


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Canonical: https://rewindex.com/company/help-scout/incidents/htxcdw762vnc · Markdown: https://rewindex.com/company/help-scout/incidents/htxcdw762vnc.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/htxcdw762vnc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:35:54.849Z