# Help Scout: Maintenance running longer than planned

> Help Scout status incident “Maintenance running longer than planned” on 2018-03-17: impact none (vendor’s label), 10 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/hsmtxw0k30wx
Last updated: 2018-03-17T11:37:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-03-17 11:27 UTC · Resolved: 2018-03-17 11:37 UTC · Duration: 10 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/hsmtxw0k30wx](https://status.helpscout.com/incidents/hsmtxw0k30wx)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-03-17 11:37 UTC: We ran into some trouble with our scheduled maintenance and will likely have to schedule another window for next weekend. More info to come on that, but in the meantime Help Scout is back up and running normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2018-03-17 11:27 UTC, resolved after 10 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/hsmtxw0k30wx
- Citation: Help Scout, “Maintenance running longer than planned” (2018-03-17 11:27 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/hsmtxw0k30wx (CC BY 4.0).
- Markdown link: `[Help Scout: Maintenance running longer than planned (2018-03-17)](https://rewindex.com/company/help-scout/incidents/hsmtxw0k30wx)`


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Canonical: https://rewindex.com/company/help-scout/incidents/hsmtxw0k30wx · Markdown: https://rewindex.com/company/help-scout/incidents/hsmtxw0k30wx.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/hsmtxw0k30wx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:31:33.847Z