# Help Scout: Degraded performance due to issues with our cloud computing service
- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-07 19:00 UTC · Resolved: 2021-12-07 23:47 UTC · Duration: 4.8 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/hp136rgypgn2](https://status.helpscout.com/incidents/hp136rgypgn2)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)
## Part of an outage event
- [AWS us-east-1 outage, Dec 7, 2021: 71 vendors, 77 incidents](https://rewindex.com/events/2021-12-07-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +3 h 10 min vs the first vendor naming AWS)
```mermaid
flowchart LR
root["AWS us-east-1
own incident not archived"]:::inferred
h1["Within an hour
11 vendors, 9 blamed AWS
Aptible, Firebolt, Honeycomb +8"]:::blames
root --> h1
h4["1 to 4 hours later
16 vendors, 12 blamed AWS
Maven Central, Pusher, Confluent +13"]:::blames
root --> h4
later["Later
3 vendors, 2 blamed AWS
Segment, Confluent, Doppler"]:::blames
root --> later
me["Help Scout (this incident)
posted +3 h 10 min"]:::me
root -.->|"same window"| me
```
_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._
## Timeline of updates
- **resolved** 2021-12-07 23:47 UTC: Help Scout is now running smoothly. While our service provider continues to work towards a full recovery on their end, performance across our app is now stable.
_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._
---
Canonical: https://rewindex.com/company/help-scout/incidents/hp136rgypgn2 · Markdown: https://rewindex.com/company/help-scout/incidents/hp136rgypgn2.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/hp136rgypgn2 · Generated 2026-10-20T00:51:09.413Z