# Help Scout: Collision Detection Performance Issues

> Help Scout status incident “Collision Detection Performance Issues” on 2023-06-22: impact minor (vendor’s label), 5.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/hb67n2pmydn1
Last updated: 2023-06-22T20:31:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-22 15:30 UTC · Resolved: 2023-06-22 20:31 UTC · Duration: 5.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/hb67n2pmydn1](https://status.helpscout.com/incidents/hb67n2pmydn1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-06-22 20:31 UTC: Collision detection is back up and running! Our engineers identified the code update that caused this problem and have since reverted it. Things should be returning to normal now. We apologize for the disruption this caused for you and your teammates today.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-06-22 15:30 UTC, resolved after 5.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/hb67n2pmydn1
- Citation: Help Scout, “Collision Detection Performance Issues” (2023-06-22 15:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/hb67n2pmydn1 (CC BY 4.0).
- Markdown link: `[Help Scout: Collision Detection Performance Issues (2023-06-22)](https://rewindex.com/company/help-scout/incidents/hb67n2pmydn1)`


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Canonical: https://rewindex.com/company/help-scout/incidents/hb67n2pmydn1 · Markdown: https://rewindex.com/company/help-scout/incidents/hb67n2pmydn1.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/hb67n2pmydn1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:54:11.115Z