# Help Scout: Access Issues

> Help Scout status incident “Access Issues” on 2024-10-09: impact minor (vendor’s label), 41 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/gvfgsfbm712d
Last updated: 2024-10-09T14:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-10-09 13:29 UTC · Resolved: 2024-10-09 14:10 UTC · Duration: 41 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/gvfgsfbm712d](https://status.helpscout.com/incidents/gvfgsfbm712d)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-10-09 14:10 UTC: The access issues are caused by a third-party provider, and we're reaching out to customers who have reported it with more information. Please get in touch at help@helpscout.com if you're running into issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-10-09 13:29 UTC, resolved after 41 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/gvfgsfbm712d
- Citation: Help Scout, “Access Issues” (2024-10-09 13:29 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/gvfgsfbm712d (CC BY 4.0).
- Markdown link: `[Help Scout: Access Issues (2024-10-09)](https://rewindex.com/company/help-scout/incidents/gvfgsfbm712d)`


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Canonical: https://rewindex.com/company/help-scout/incidents/gvfgsfbm712d · Markdown: https://rewindex.com/company/help-scout/incidents/gvfgsfbm712d.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/gvfgsfbm712d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:28:36.767Z