# Help Scout: Connection Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2018-07-17 17:54 UTC · Resolved: 2018-07-17 18:04 UTC · Duration: 10 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/gng95dv786hv](https://status.helpscout.com/incidents/gng95dv786hv)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-07-17 18:04 UTC: Sorry about that, all services are back and stable, we're closing this out. You'll see your folder counts and queue contents update as expected over the next few minutes. This was related to the same issue we experienced yesterday. We'll share more about what happened in another update.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/gng95dv786hv · Markdown: https://rewindex.com/company/help-scout/incidents/gng95dv786hv.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/gng95dv786hv · Generated 2026-10-18T11:33:38.488Z