# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2020-11-04: impact minor (vendor’s label), 42 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/gm6gtq3450j6
Last updated: 2020-11-04T15:32:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-11-04 14:50 UTC · Resolved: 2020-11-04 15:32 UTC · Duration: 42 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/gm6gtq3450j6](https://status.helpscout.com/incidents/gm6gtq3450j6)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-11-04 15:32 UTC: Folder counts, message previews, search results and new email processing are in the clear and the Web app is back to full speed. We're closing this one out. Apologies for the trouble this morning and thanks again for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-11-04 14:50 UTC, resolved after 42 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/gm6gtq3450j6
- Citation: Help Scout, “Search and Folder Issues” (2020-11-04 14:50 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/gm6gtq3450j6 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2020-11-04)](https://rewindex.com/company/help-scout/incidents/gm6gtq3450j6)`


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Canonical: https://rewindex.com/company/help-scout/incidents/gm6gtq3450j6 · Markdown: https://rewindex.com/company/help-scout/incidents/gm6gtq3450j6.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/gm6gtq3450j6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:19:24.967Z