# Help Scout: Connection Timeouts

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2019-03-13 15:07 UTC · Resolved: 2019-03-13 15:24 UTC · Duration: 17 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/gk6ddmhtzw4s](https://status.helpscout.com/incidents/gk6ddmhtzw4s)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-03-13 15:24 UTC: Performance is stable across the board and the web-app is back up and running. We've since received no further reports of sluggishness, or issues accessing the web-app. We're closing this status event out, and we'll continue to monitor our services to ensure everything continues running smooth. Our engineers have discovered the root cause of the error this morning, and are working to ensure it doesn't manifest again in the future. Sorry for the trouble this morning folks.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/gk6ddmhtzw4s · Markdown: https://rewindex.com/company/help-scout/incidents/gk6ddmhtzw4s.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/gk6ddmhtzw4s · Generated 2026-10-18T11:47:27.898Z