# Help Scout: Connections Issues

> Help Scout status incident “Connections Issues” on 2025-06-05: impact minor (vendor’s label), 5.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/fxjn3nvg60by
Last updated: 2025-06-05T21:54:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-06-05 16:09 UTC · Resolved: 2025-06-05 21:54 UTC · Duration: 5.8 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/fxjn3nvg60by](https://status.helpscout.com/incidents/fxjn3nvg60by)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-06-05 21:54 UTC: We’ve completed our investigation and found that a small subset of users in APAC may have issues reaching our content network because of regional network conditions not controlled by Help Scout. We’re closing this status event now but if you run into issues accessing Help Scout, please let us know at help@helpscout.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-06-05 16:09 UTC, resolved after 5.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/fxjn3nvg60by
- Citation: Help Scout, “Connections Issues” (2025-06-05 16:09 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/fxjn3nvg60by (CC BY 4.0).
- Markdown link: `[Help Scout: Connections Issues (2025-06-05)](https://rewindex.com/company/help-scout/incidents/fxjn3nvg60by)`


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Canonical: https://rewindex.com/company/help-scout/incidents/fxjn3nvg60by · Markdown: https://rewindex.com/company/help-scout/incidents/fxjn3nvg60by.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/fxjn3nvg60by · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:08:32.315Z