# Help Scout: Search and Page Load Issues

> Help Scout status incident “Search and Page Load Issues” on 2024-04-24: impact minor (vendor’s label), 26 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/fwq83sgrd82j
Last updated: 2024-04-24T22:45:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-24 22:19 UTC · Resolved: 2024-04-24 22:45 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/fwq83sgrd82j](https://status.helpscout.com/incidents/fwq83sgrd82j)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-04-24 22:45 UTC: We have identified and corrected the cause of this issue. Folders, search results, and page loads should be performing as normal. Thank you for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-04-24 22:19 UTC, resolved after 26 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/fwq83sgrd82j
- Citation: Help Scout, “Search and Page Load Issues” (2024-04-24 22:19 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/fwq83sgrd82j (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Page Load Issues (2024-04-24)](https://rewindex.com/company/help-scout/incidents/fwq83sgrd82j)`


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Canonical: https://rewindex.com/company/help-scout/incidents/fwq83sgrd82j · Markdown: https://rewindex.com/company/help-scout/incidents/fwq83sgrd82j.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/fwq83sgrd82j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:19:44.543Z