# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2018-09-04: impact minor (vendor’s label), 23 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/dxhxzkyv3148
Last updated: 2018-09-04T09:28:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-09-04 09:05 UTC · Resolved: 2018-09-04 09:28 UTC · Duration: 23 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/dxhxzkyv3148](https://status.helpscout.com/incidents/dxhxzkyv3148)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-09-04 09:28 UTC: All services are back to normal, we're closing this out. We're processing events in the search queue without delay, which means you'll see rapid updates to your folders, folder counts, and search results. Workflows that did not fire when they should have will start doing their thing as we continue to empty the events backlog on our end. This issue started due to a problem we haven't seen before with the software that manages our search clusters. We've got some changes to make. Sorry for the trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-09-04 09:05 UTC, resolved after 23 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/dxhxzkyv3148
- Citation: Help Scout, “Search and Folder Issues” (2018-09-04 09:05 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/dxhxzkyv3148 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2018-09-04)](https://rewindex.com/company/help-scout/incidents/dxhxzkyv3148)`


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Canonical: https://rewindex.com/company/help-scout/incidents/dxhxzkyv3148 · Markdown: https://rewindex.com/company/help-scout/incidents/dxhxzkyv3148.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/dxhxzkyv3148 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:19:40.956Z