# Help Scout: Degraded performance

> Help Scout status incident “Degraded performance” on 2023-07-31: impact minor (vendor’s label), 20 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/dsss1p9qs7jb
Last updated: 2023-07-31T00:47:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-31 00:27 UTC · Resolved: 2023-07-31 00:47 UTC · Duration: 20 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/dsss1p9qs7jb](https://status.helpscout.com/incidents/dsss1p9qs7jb)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-07-31 00:47 UTC: The web app is loading smoothly now. Thank you for your patience while we fixed this up!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-07-31 00:27 UTC, resolved after 20 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/dsss1p9qs7jb
- Citation: Help Scout, “Degraded performance” (2023-07-31 00:27 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/dsss1p9qs7jb (CC BY 4.0).
- Markdown link: `[Help Scout: Degraded performance (2023-07-31)](https://rewindex.com/company/help-scout/incidents/dsss1p9qs7jb)`


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Canonical: https://rewindex.com/company/help-scout/incidents/dsss1p9qs7jb · Markdown: https://rewindex.com/company/help-scout/incidents/dsss1p9qs7jb.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/dsss1p9qs7jb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:48:00.524Z