# Help Scout: Issues With Closed Folder & Search

> Help Scout status incident “Issues With Closed Folder & Search” on 2025-04-17: impact minor (vendor’s label), 27 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/dsm4x4y05592
Last updated: 2025-04-17T10:07:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-17 09:40 UTC · Resolved: 2025-04-17 10:07 UTC · Duration: 27 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/dsm4x4y05592](https://status.helpscout.com/incidents/dsm4x4y05592)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-04-17 10:07 UTC: The issue with the Closed Folder & Search is now resolved, and everything should be back to normal. If you do notice any further issues, you can reach out to let us know. Thanks for your patience while we worked to get this one fixed up!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-04-17 09:40 UTC, resolved after 27 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/dsm4x4y05592
- Citation: Help Scout, “Issues With Closed Folder & Search” (2025-04-17 09:40 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/dsm4x4y05592 (CC BY 4.0).
- Markdown link: `[Help Scout: Issues With Closed Folder & Search (2025-04-17)](https://rewindex.com/company/help-scout/incidents/dsm4x4y05592)`


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Canonical: https://rewindex.com/company/help-scout/incidents/dsm4x4y05592 · Markdown: https://rewindex.com/company/help-scout/incidents/dsm4x4y05592.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/dsm4x4y05592 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:40:24.888Z