# Help Scout: Connections Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-06-13 08:09 UTC · Resolved: 2023-06-13 08:23 UTC · Duration: 14 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/dn3kjkhlxt6q](https://status.helpscout.com/incidents/dn3kjkhlxt6q)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-06-13 08:23 UTC: Access to Help Scout should be back to normal. Sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/dn3kjkhlxt6q · Markdown: https://rewindex.com/company/help-scout/incidents/dn3kjkhlxt6q.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/dn3kjkhlxt6q · Generated 2026-10-18T11:35:58.829Z