# Help Scout: Elevated Connection Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-02-05 13:35 UTC · Resolved: 2016-02-05 19:10 UTC · Duration: 5.6 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/dhgfbdcfbbnd](https://status.helpscout.com/incidents/dhgfbdcfbbnd)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-02-05 19:10 UTC: After carefully validating all systems, we believe this to be resolved. All Ops team members will continue monitoring everything for the next several hours, but we have fingers crossed that we're in the clear. A postmortem will be coming within 24 hours or so.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/dhgfbdcfbbnd · Markdown: https://rewindex.com/company/help-scout/incidents/dhgfbdcfbbnd.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/dhgfbdcfbbnd · Generated 2026-10-18T10:29:24.255Z