# Help Scout: Connection Errors

> Help Scout status incident “Connection Errors” on 2019-03-19: impact minor (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/d6vfv5hz92t1
Last updated: 2019-03-19T15:54:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-03-19 14:52 UTC · Resolved: 2019-03-19 15:54 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/d6vfv5hz92t1](https://status.helpscout.com/incidents/d6vfv5hz92t1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-03-19 15:54 UTC: Performance is stable across the board and the web-app is back up and running. We're closing this status event out, and we'll continue to monitor our services to ensure everything continues running smoothly. Our engineers are still working to nail down the root of the problem so we can ensure it doesn't happen again. Sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2019-03-19 14:52 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/d6vfv5hz92t1
- Citation: Help Scout, “Connection Errors” (2019-03-19 14:52 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/d6vfv5hz92t1 (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Errors (2019-03-19)](https://rewindex.com/company/help-scout/incidents/d6vfv5hz92t1)`


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Canonical: https://rewindex.com/company/help-scout/incidents/d6vfv5hz92t1 · Markdown: https://rewindex.com/company/help-scout/incidents/d6vfv5hz92t1.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/d6vfv5hz92t1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:43:19.790Z