# Help Scout: Connection Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2018-07-18 01:07 UTC · Resolved: 2018-07-18 01:11 UTC · Duration: 4 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/cktrngr3d7pn](https://status.helpscout.com/incidents/cktrngr3d7pn)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-07-18 01:11 UTC: We're back! All services are back and stable, so we're closing this one out. You'll see your folder counts and queue contents update as expected over the next few minutes. We ran into a problem deploying a new build and resolved the issue as quickly as possible. Sorry for the interruption this evening!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/cktrngr3d7pn · Markdown: https://rewindex.com/company/help-scout/incidents/cktrngr3d7pn.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/cktrngr3d7pn · Generated 2026-10-18T12:23:23.080Z