# Help Scout: Connection Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-04-03 15:43 UTC · Resolved: 2019-04-03 16:07 UTC · Duration: 24 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/c7xbjw8gnspf](https://status.helpscout.com/incidents/c7xbjw8gnspf)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-04-03 16:07 UTC: Things are back to normal and message queues, folder counts, and search results should be up-to-date. We're sorry for the trouble today, folks!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/c7xbjw8gnspf · Markdown: https://rewindex.com/company/help-scout/incidents/c7xbjw8gnspf.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/c7xbjw8gnspf · Generated 2026-10-18T10:38:55.898Z