# Help Scout: Connections Issues

> Help Scout status incident “Connections Issues” on 2022-10-31: impact minor (vendor’s label), 3.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/c7fcqk5jszx5
Last updated: 2022-10-31T15:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-10-31 12:44 UTC · Resolved: 2022-10-31 15:56 UTC · Duration: 3.2 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/c7fcqk5jszx5](https://status.helpscout.com/incidents/c7fcqk5jszx5)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-10-31 15:56 UTC: Access to Help Scout, along with other, unrelated third-party services has become degraded for a small subset of users based in the United Kingdom. Should you experience any further issues accessing Help Scout we recommend reaching out to your Internet Service Provider for further assistance.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2022-10-31 12:44 UTC, resolved after 3.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/c7fcqk5jszx5
- Citation: Help Scout, “Connections Issues” (2022-10-31 12:44 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/c7fcqk5jszx5 (CC BY 4.0).
- Markdown link: `[Help Scout: Connections Issues (2022-10-31)](https://rewindex.com/company/help-scout/incidents/c7fcqk5jszx5)`


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Canonical: https://rewindex.com/company/help-scout/incidents/c7fcqk5jszx5 · Markdown: https://rewindex.com/company/help-scout/incidents/c7fcqk5jszx5.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/c7fcqk5jszx5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:53:27.442Z