# Help Scout: Connection Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2017-10-23 15:46 UTC · Resolved: 2017-10-23 17:31 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/c1rpp0hrrsn6](https://status.helpscout.com/incidents/c1rpp0hrrsn6)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-10-23 17:31 UTC: Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours. We have a hunch about what caused today's downtime. We'll publish a post-mortem in the next 24 hours with a more complete description of what happened.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/help-scout/incidents/c1rpp0hrrsn6 · Markdown: https://rewindex.com/company/help-scout/incidents/c1rpp0hrrsn6.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/c1rpp0hrrsn6 · Generated 2026-10-18T12:40:33.108Z