# Help Scout: App Access Issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-18 15:38 UTC · Resolved: 2026-08-18 18:50 UTC · Duration: 3.2 h
- Updates: 3 · Affected components: Web App, AI Answers, AI Services - AI Answers, AI Services - AI Summarize, AI Summarize, AI Assist, AI Services - AI Assist, AI Drafts, AI Services - AI Drafts
- [Vendor status page: https://stspg.io/0gylygjfjrk1](https://stspg.io/0gylygjfjrk1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-08-18 15:38 UTC: We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.
- **monitoring** 2026-08-18 15:54 UTC: A fix is now in place, and there should no longer be any issues. Our Engineering Team is continuing to monitor the situation.
- **resolved** 2026-08-18 18:50 UTC: Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!


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Canonical: https://rewindex.com/company/help-scout/incidents/bxlxhtbw595y · Markdown: https://rewindex.com/company/help-scout/incidents/bxlxhtbw595y.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/bxlxhtbw595y · Generated 2026-10-18T11:40:09.748Z