# Help Scout: S3 connection issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2017-02-28 18:03 UTC · Resolved: 2017-02-28 22:56 UTC · Duration: 4.9 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/bl22t1wby1d2](https://status.helpscout.com/incidents/bl22t1wby1d2)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-02-28 22:56 UTC: We have about 110k emails left to process and expect to be all caught up in about an hour. Otherwise we're in the clear and are closing out this issue. Thanks so much for the patience today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/bl22t1wby1d2 · Markdown: https://rewindex.com/company/help-scout/incidents/bl22t1wby1d2.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/bl22t1wby1d2 · Generated 2026-10-18T11:34:42.729Z