# Help Scout: 403 error visible to customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-08-01 16:48 UTC · Resolved: 2016-08-01 16:50 UTC · Duration: 2 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/b2sxhqvn706d](https://status.helpscout.com/incidents/b2sxhqvn706d)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-08-01 16:50 UTC: Should be all set now, we had a problem deploying a new build. So sorry about the interruption!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/b2sxhqvn706d · Markdown: https://rewindex.com/company/help-scout/incidents/b2sxhqvn706d.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/b2sxhqvn706d · Generated 2026-10-18T12:23:21.427Z