# Help Scout: Help Scout web app is currently unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-12-21 14:38 UTC · Resolved: 2020-12-21 14:58 UTC · Duration: 20 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/9m2pk9znf8z5](https://status.helpscout.com/incidents/9m2pk9znf8z5)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-12-21 14:58 UTC: This morning around 9:30am EST, the Help Scout web application experienced sporadic connection failures, resulting in long page load times, and in some cases, pages failing to load at all. The off-and-on nature of this issue resulted in roughly 6 minutes of downtime. All all services are now back to normal and all queued messages were pushed into Help Scout. Very sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/9m2pk9znf8z5 · Markdown: https://rewindex.com/company/help-scout/incidents/9m2pk9znf8z5.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/9m2pk9znf8z5 · Generated 2026-10-18T09:41:03.437Z