# Help Scout: Performance and indexing is slower than usual

> Help Scout status incident “Performance and indexing is slower than usual” on 2018-11-19: impact minor (vendor’s label), 1.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/8wnsp2zyzyn0
Last updated: 2018-11-19T11:08:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-11-19 09:12 UTC · Resolved: 2018-11-19 11:08 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/8wnsp2zyzyn0](https://status.helpscout.com/incidents/8wnsp2zyzyn0)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-11-19 11:08 UTC: We're in the clear and performance is back to normal. Our team is investigating what caused the backup in our database, and we'll post more details here in the coming days. So sorry for the inconvenience on a Monday morning, folks!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-11-19 09:12 UTC, resolved after 1.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/8wnsp2zyzyn0
- Citation: Help Scout, “Performance and indexing is slower than usual” (2018-11-19 09:12 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/8wnsp2zyzyn0 (CC BY 4.0).
- Markdown link: `[Help Scout: Performance and indexing is slower than usual (2018-11-19)](https://rewindex.com/company/help-scout/incidents/8wnsp2zyzyn0)`


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Canonical: https://rewindex.com/company/help-scout/incidents/8wnsp2zyzyn0 · Markdown: https://rewindex.com/company/help-scout/incidents/8wnsp2zyzyn0.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/8wnsp2zyzyn0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:41:44.807Z