# Help Scout: Search and Folder issues

> Help Scout status incident “Search and Folder issues” on 2019-02-07: impact minor (vendor’s label), 1.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/8mtf2x70tx18
Last updated: 2019-02-07T10:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-02-07 08:34 UTC · Resolved: 2019-02-07 10:26 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/8mtf2x70tx18](https://status.helpscout.com/incidents/8mtf2x70tx18)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-02-07 10:26 UTC: We're all clear! All queue backups (Reports + Search) have now been resolved. Very sorry for any interruption today; we'll publish a postmortem with more detail on what happened in the next 48 hours.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2019-02-07 08:34 UTC, resolved after 1.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/8mtf2x70tx18
- Citation: Help Scout, “Search and Folder issues” (2019-02-07 08:34 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/8mtf2x70tx18 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder issues (2019-02-07)](https://rewindex.com/company/help-scout/incidents/8mtf2x70tx18)`


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Canonical: https://rewindex.com/company/help-scout/incidents/8mtf2x70tx18 · Markdown: https://rewindex.com/company/help-scout/incidents/8mtf2x70tx18.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/8mtf2x70tx18 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:19:03.617Z