# Help Scout: Email Delays

> Help Scout status incident “Email Delays” on 2021-01-26: impact minor (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/839x5dj3n05b
Last updated: 2021-01-26T11:34:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-01-26 10:34 UTC · Resolved: 2021-01-26 11:34 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/839x5dj3n05b](https://status.helpscout.com/incidents/839x5dj3n05b)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-01-26 11:34 UTC: Hi folks. Thanks for your patience this morning. Our team has now resolved the cause of those delays in sending and receiving emails. Everything should now be working as expected, but if you continue experiencing issues, please drop us an email to help@helpscout.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-01-26 10:34 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/839x5dj3n05b
- Citation: Help Scout, “Email Delays” (2021-01-26 10:34 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/839x5dj3n05b (CC BY 4.0).
- Markdown link: `[Help Scout: Email Delays (2021-01-26)](https://rewindex.com/company/help-scout/incidents/839x5dj3n05b)`


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Canonical: https://rewindex.com/company/help-scout/incidents/839x5dj3n05b · Markdown: https://rewindex.com/company/help-scout/incidents/839x5dj3n05b.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/839x5dj3n05b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:56:56.439Z