# Help Scout: Degraded Performance

> Help Scout status incident “Degraded Performance” on 2023-08-13: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/826rz650dh61
Last updated: 2023-08-13T00:09:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-08-13 00:09 UTC · Resolved: 2023-08-13 00:09 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/826rz650dh61](https://status.helpscout.com/incidents/826rz650dh61)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-08-13 00:09 UTC: Some Users were experiencing slow page loads, timeouts and errors across the web app, but it's now running smoothly. Apologies for the disruption and thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2023-08-13 00:09 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/826rz650dh61
- Citation: Help Scout, “Degraded Performance” (2023-08-13 00:09 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/826rz650dh61 (CC BY 4.0).
- Markdown link: `[Help Scout: Degraded Performance (2023-08-13)](https://rewindex.com/company/help-scout/incidents/826rz650dh61)`


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Canonical: https://rewindex.com/company/help-scout/incidents/826rz650dh61 · Markdown: https://rewindex.com/company/help-scout/incidents/826rz650dh61.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/826rz650dh61 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:11:00.104Z