# Help Scout: Docs outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-02-17 03:07 UTC · Resolved: 2020-02-17 05:02 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/7rt2dkj1jft0](https://status.helpscout.com/incidents/7rt2dkj1jft0)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-02-17 05:02 UTC: Docs sites are now fully operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/7rt2dkj1jft0 · Markdown: https://rewindex.com/company/help-scout/incidents/7rt2dkj1jft0.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/7rt2dkj1jft0 · Generated 2026-10-18T12:19:45.097Z