# Help Scout: Elevated page load times

- Impact (vendor’s label): major
- Status: resolved
- Started: 2014-12-18 19:35 UTC · Resolved: 2014-12-18 19:57 UTC · Duration: 22 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/7jmhp80xk8ts](https://status.helpscout.com/incidents/7jmhp80xk8ts)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2014-12-18 19:57 UTC: We've resolved an issue with email processing that affected connectivity to the web app. Service has been restored and conversations are being handled as usual. A full postmortem will follow.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/7jmhp80xk8ts · Markdown: https://rewindex.com/company/help-scout/incidents/7jmhp80xk8ts.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/7jmhp80xk8ts · Generated 2026-10-18T09:41:35.373Z