# Help Scout: Inbound Email Delays

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-10-12 21:43 UTC · Resolved: 2023-10-12 22:25 UTC · Duration: 42 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/7hbpc2lfvgf4](https://status.helpscout.com/incidents/7hbpc2lfvgf4)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-10-12 22:25 UTC: Our engineers have resolved the issue with inbound email. Emails will be arriving in your mailbox as expected, so we're closing this one out. Apologies for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/7hbpc2lfvgf4 · Markdown: https://rewindex.com/company/help-scout/incidents/7hbpc2lfvgf4.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/7hbpc2lfvgf4 · Generated 2026-10-18T11:27:04.857Z