# Help Scout: Connections Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-21 20:46 UTC · Resolved: 2024-08-21 22:44 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/74jf9279b2d1](https://status.helpscout.com/incidents/74jf9279b2d1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-08-21 22:44 UTC: Looks like we're in the clear! All areas of the app are functional again and email queues are just about empty, so we're closing this one out. Apologies for the trouble today folks, thank you for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/74jf9279b2d1 · Markdown: https://rewindex.com/company/help-scout/incidents/74jf9279b2d1.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/74jf9279b2d1 · Generated 2026-10-18T12:22:07.262Z