# Help Scout: Degraded App Performance (Slowness & Lagging)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-06-03 14:31 UTC · Resolved: 2024-06-03 16:14 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/6x26tmcy4959](https://status.helpscout.com/incidents/6x26tmcy4959)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-06-03 16:14 UTC: We've been able to implement a fix and are seeing app performance improve. We'll continue to keep an eye on things just in case, but feel free to reach out to us at help@helpscout.com if you see further issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/6x26tmcy4959 · Markdown: https://rewindex.com/company/help-scout/incidents/6x26tmcy4959.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/6x26tmcy4959 · Generated 2026-10-18T11:47:29.171Z