# Help Scout: Connections Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-02-13 14:45 UTC · Resolved: 2025-02-13 16:20 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/5yc6g3t26gkf](https://status.helpscout.com/incidents/5yc6g3t26gkf)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-02-13 16:20 UTC: Our engineers got to the bottom of today's issues and have released a fix. Performance should be returning back to normal across the board. We apologize for the disruption to your day.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/5yc6g3t26gkf · Markdown: https://rewindex.com/company/help-scout/incidents/5yc6g3t26gkf.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/5yc6g3t26gkf · Generated 2026-10-18T12:35:26.941Z